Search: Posts tagged: Ash Disruption

In Westminster this morning, Dermot Blastland, Managing Director of TUI UK & Ireland called on the Government for the need to recognise the importance of tourism and how it can alleviate poverty around the world.  He also called for the Government to support the travel industry and help it develop. Read more »

The travel chaos left in the wake of the Icelandic volcano, Eyjafjallajokull has left many travellers uncertain over summer holiday plans. But those who book a package holiday or flight only deal with Thomson can rest assured thanks to a brand new ‘Ash Guarantee’ launched this week.
The ‘Ash Guarantee’ promises:

-   Thomson will make sure customers are looked after by any one of our 18,000 staff

-   Thomson will get customers home, or out on holiday as quickly as possible

-   Thomson will pay for any costs if customers have to stay on overseas (within reason!) so customers don’t have to claim anything back

-   In the unlikely event that a holiday is cancelled due to the ash, Thomson will help customers affected find other great holiday deals, or of course, offer a full refund.

The ‘Ash Guarantee’ further reiterates the benefit of booking with an ATOL bonded package tour operator, such as Thomson, which offers customers looking to travel during these times complete assurance that should the worst happen, that they are in the best hands.

Duncan Armstrong, Thomson and First Choice Retail Manager for Bedford, spent a day at London Gatwick airport as part of TUI Travel’s Special Assistance Team (SAT) during the volcanic ash disruption. Made up of volunteers from around the business, TUI’s SAT team members provide front-line assistance and practical support for customers during a variety of different disruptions and incidents. They aim to give a high level of customer service and be there at a time when customers really need support and advice. Read more »

Thomson Airways huge rescue package is complete – 70,000 customers brought home

Thomson Airways to the rescue – 235 flights, over 100,000 hotel rooms & 3 cruise ships to bring Thomson and First Choice customers home

On Tuesday 20 April, 1,700 Thomson and First Choice customers were flown back to the UK on Thomson Airways.  The holiday company aims to help 21,000 further holiday makers get home today (Wednesday 21 April). Read more »

Thomson and First Choice getting back to normal

Thomson and First Choice today confirmed that the substantial majority of its normal outbound programme will operate from tomorrow, Thursday 22 April. Read more »

Thomson Airways Volcanic Ash Disruption – update

Thomson Airways, the airline for Thomson and First Choice, welcomes the reopening of UK and European airspace by the Civil Aviation Authority (CAA) last night. Now that the airline has been given approval from the authorities, it can commence a full repatriation programme of customers currently overseas and begin operating outbound flights. Read more »